Privacy Notice

What is a Privacy Notice?
 
Under data protection law you, as client of Hearing Well Limited,
you have specific rights.
 
To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.
 
Who We Are?
We are Hearing Well Limited, 50 Chiswick High Road, Chiswick,
London W4 1SZ, telephone number 0208 994 6966, email address info@hearingwell.co.uk. For the purpose of processing your personal data we are the Controller.
 
The Personal Data and We Process and What We Do With It
 
We record and use the following categories of personal data: name, address, telephone number, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a hearing clinic. In addition, we will only examine or treat you with your explicit consent.
 
Sharing Your Personal Data
We only share your personal data with your explicit consent, where, for example we need to contact a third party and give them your contact details in order to resolve a technical issue.
Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU.
 
 
 
Retaining Your Personal Data
 
Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, we will be required to retain your personal data for a minimum of 8 years.
 
Your Rights
 
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
 
You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Protection Officer, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
 
We will need to verify your identity so we may ask for a copy
of your passport, driving license and/or recent utility bill.
 
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.
 
If you believe we should erase your data, please contact the clinic directly using the details shown above.
 
If you wish us to stop storing or using your data, please contact the clinic directly using the details shown above.
 
Where you have provided explicit consent for us to use your data you have the right to withdraw this consent at any time.
 
 

Data Breaches
 
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.
We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.
 
Should You Wish to Complain
 
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.
 
Automated Decision Making and Profiling
 
We do not use any system which uses automated decision making or profiling in respect of your personal data.